Complaints and mediation

Contact Nexa

Send your complaint to support@nexaelectronics.eu or Nexa Electronics SRL, Rue Théodore Verhaegen 43, 1060 Saint-Gilles, Belgium. Include the order or case number, what happened, relevant evidence and the outcome sought. Do not send full card details or passwords.

We normally acknowledge receipt within two business days and aim to give a reasoned response within 14 calendar days. If more time is needed, we explain why and give the next update date. Urgent safety and privacy issues are escalated immediately.

These service targets do not shorten statutory deadlines or prevent mandatory remedies.

Belgian consumer mediation

If you have tried to resolve the matter with Nexa and it remains unresolved, you may ask whether the Consumer Mediation Service / Service de Médiation pour le Consommateur or another qualified body is competent.

Address: North Gate II, Boulevard du Roi Albert II 8, Box 1, 1000 Brussels. Telephone: +32 (0)2 702 52 00. Information and case submission: https://consumerombudsman.be/submitting-a-file/.

Publishing these contacts does not promise participation in every mediation procedure, unless legally required or expressly committed. We provide the alternative dispute-resolution information required for the particular dispute.

Courts and authorities

Mediation does not remove access to competent courts or authorities. Privacy complaints may go to the Belgian Data Protection Authority; unsafe products may be reported to product-safety authorities.

The former European online dispute-resolution platform closed on 20 July 2025 and is not used by Nexa.