Warranty
Legal guarantee of conformity
As the seller, Nexa is responsible for the Belgian legal guarantee of conformity. Every new device carries a 24-month legal guarantee. A used device also carries 24 months by default; a shorter period, between 12 and 23 months, only applies when stated and recorded in writing before purchase — never less than 12 months.
What conformity means
The device must match what was described, the model sold, work correctly, and last as long as is reasonable to expect, taking into account what was agreed at the time of sale.
How to make a claim
Contact the store with the device number or IMEI and a description of the problem — photos help with diagnosis. Don't ship a damaged battery without guidance from the store. Before handing in the device for service, remove any activation lock and back up your data.
Remedies
Where the legal guarantee applies, Nexa repairs or replaces the device free of charge, within a reasonable time. If that is not possible, you are entitled to a price reduction or a refund, as the law provides. Original packaging is not required to make a claim.
Additional commercial warranty
Any coverage beyond the legal guarantee — for example, the manufacturer's warranty on new Apple products — is an additional commercial warranty: it never replaces the legal guarantee, and is only offered when stated in writing before purchase.
Data
Backing up your data before any service is your responsibility — Nexa does not guarantee that data on the device will survive a repair.