Delivery and collection

Options and costs

Collection at the Saint-Gilles store has a delivery cost of €0. For another address, request a quotation with your destination and products. The request is non-binding, creates no charge and is not a paid order.

Nexa confirms availability, carrier or method, cost and estimated timing. You receive a new checkout or Stripe payment link showing the products, delivery and final total before accepting and paying. We do not add undisclosed delivery charges after payment.

Availability depends on the product, carrier coverage, safety and destination restrictions. A billing address in another EU country does not by itself prevent access to the shop; this does not require Nexa to deliver to every destination.

Timing and methods

Unless another period is agreed, delivery takes place without undue delay and within 30 days after contract conclusion. Weekends, holidays, address checks, stock and exceptional transport disruption may affect estimates.

Where legally required, at least two delivery methods are offered for Belgian destinations. Statutory exceptions may apply, including for businesses established for fewer than three years. The quotation states the options actually available.

Receipt, risk and damage

The dispatch message identifies the order and available tracking. Where practical, check visible damage and keep photographs and packaging. A carrier status does not defeat a valid non-delivery claim. Proportionate controls, such as a signature or identification, may be required if disclosed beforehand.

Nexa bears the risk until you or your designated third party, other than the carrier, takes physical possession. If you independently commission a carrier Nexa did not offer, risk may pass when goods are handed to that carrier.

Report damage, missing items or incorrect goods to support@nexaelectronics.eu as soon as possible. This request for prompt reporting does not reduce statutory rights.

Delays and failed attempts

If the agreed period is missed, you may require delivery within an additional reasonable period, unless the date was essential or Nexa refuses delivery. If delivery still does not take place, you may terminate and receive a refund under the legal conditions.

Check your address before paying. We will try to help with changes before dispatch but cannot promise rerouting. Reasonable, evidenced re-delivery or return-to-sender costs caused by an incorrect address or repeated unavailability may be charged only if disclosed and not caused by Nexa or the carrier.

Batteries and certain devices may face transport restrictions. Relevant restrictions and delivery-cost differences between destinations are disclosed before purchase.