Marketing and communications
Your choice about promotions is separate from support and purchases.
Service and advertising
Order confirmations, payment, delivery, recalls, guarantee claims and requested support are service communications. Promotional offers by email, SMS or WhatsApp follow applicable consent or other lawful-basis rules. Starting a conversation is not marketing consent.
Marketing choice is separate from acceptance of the Terms of Sale and is not pre-ticked. Where requested, it identifies Nexa, the channel and purpose. Any applicable existing-customer exception is limited to similar products or services and includes a simple, free objection at collection and in each message.
Channels and opting out
Promotional emails identify the sender accurately and offer a working unsubscribe. SMS and WhatsApp respect the authorised channel and frequency and allow a STOP reply or opt-out request. You can also write to privacy@nexaelectronics.eu.
You may stop marketing at any time without affecting purchases or service messages. We keep a minimal suppression record to respect your decision across systems and suppliers, updating it without undue delay.
Data and advertising
The website currently uses no trackers, pixels or audience tools. Any future cookie-based advertising will depend on the required consent.
If offers are selected based on behaviour, the Privacy Policy must explain data, purpose, lawful basis, recipients and objection rights. We do not use sensitive data for advertising without a specific lawful condition or knowingly target children with behavioural advertising. Third-party lists may be used only with documented lawful origin, transparency and channel permission.