Withdrawal from a purchase
Notify your decision by email or in writing; the template below is optional.
How to notify us
To withdraw from a qualifying distance purchase, send a clear statement before the applicable deadline to returns@nexaelectronics.eu or Nexa Electronics SRL, Rue Théodore Verhaegen 43, 1060 Saint-Gilles, Belgium. Contact: +32492688871.
You may copy the template below or use your own words. See Returns and right of withdrawal for deadlines, returning goods and refunds.
Model statement
To Nexa Electronics SRL: I/We hereby give notice that I/we withdraw from my/our contract of sale for the goods identified below.
Order number: [complete]. Goods: [complete]. Ordered on: [complete]. Received on: [complete].
Consumer name(s): [complete]. Address: [complete]. Email or telephone: [complete]. Preferred contact language: [complete].
Date: [complete]. Consumer signature(s): required only when submitting the statement on paper.
Your data
We use this information to identify and process the withdrawal, return and refund, and to keep legally required records. Do not include payment-card details or device passwords. Privacy questions: privacy@nexaelectronics.eu.